Summary:
- The article discusses how FWD, a leading insurance company, is expanding its use of artificial intelligence (AI) to improve its insurance operations.
- FWD is using AI to automate various processes, such as claims processing and customer service, to make them more efficient and accurate.
- The article explains how the use of AI is helping FWD to provide better and more personalized services to its customers, while also reducing costs and improving overall business performance.