Telling customers the item they've returned has been disposed of is a great way for Amazon to "end the conversation," said marketing specialist Marc Gordon, who coaches both small companies and big-name multinationals on interacting with customers.Service, Gordon says, may be affected as customers who flocked to the online retailer during the pandemic return to brick-and-mortar stores, forcing Amazon to re-organize."We kind of expected that Amazon would have better quality controls, better procedures to ensure that something like this doesn't happen."Amazon did not answer when Go Public asked whether all outgoing packages are individually inspected to confirm the contents.Other customers, like Justin Tabbert of Ottawa, say they will never again order from Amazon after similar, frustrating experiences."